Where do we deliver to?
Our current delivery time is same day for the following post codes:
NW4, NW11, NW3, NW6, NW10, NW9, N2.
For all other post codes inside the M25 (London Area) deliveries will be done within 48-36 hours from order time.
Delivery time outside the London M25 perimeter will be 7 days max.
We deliver throughout the United Kingdom. Alternatively you can click and collect orders from our stores in 29 Belsize Village, NW2 5AS at no extra cost.
Any issues please contact us on 020 7435 9888 or e-mail us at firstname.lastname@example.org
What happens if I am not there to accept the delivery?
If you are not able to be home upon delivery, there is no need to worry. You can either designate a safe place for the delivery in the “Special Delivery Instructions” section of the checkout (for example: leave at back of the house or leave with neighbour) or our courier will leave a card to contact them directly to rearrange delivery at a more convenient time. Please note if you choose to have your order left with a neighbour or placed outside your premises and the goods have not been signed for, we are not liable for loss or damage.
What happens if any of my wines are damaged?
If you receive your order and some or all of the bottles are broken or damaged please let us know immediately upon arrival of the goods. In the event of damage please contact the courier directly and us on 020 7435 9888 or email@example.com. We can either arrange for the damaged wine to be collected and provide replacements or we can refund you for the value of the damage depending on your preference. Please ensure that you retain the original packaging and re-secure (where possible) damaged goods in that packaging for the courier to securely return them. All return courier charges are reimbursed to the customers’ account unless agreed otherwise.