Where do we deliver to?
Our current delivery time are
Orders placed from Friday to Monday evening we will deliver on Tuesday,
for orders placed from Tuesday to Thursday, we will delivery on Friday
NO DELIVERIES ON SATURDAY AND SUNDAY for the following postcodes:
NW4, NW11, NW3, NW6, NW10, NW9, N2.
Deliveries out of London and outside these postcodes will be delivered within 4 working days
What happens if I am not there to accept the delivery?
If you are not able to be home upon delivery, there is no need to worry. You can either designate a safe place for the delivery in the “Special Delivery Instructions” section of the checkout (for example: leave at back of the house or leave with neighbour) or our courier will leave a card to contact them directly to rearrange delivery at a more convenient time. Please note if you choose to have your order left with a neighbour or placed outside your premises and the goods have not been signed for, we are not liable for loss or damage.
What happens if any of my wines are damaged?
If you receive your order and some or all of the bottles are broken or damaged please let us know immediately upon arrival of the goods. In the event of damage please contact the driver directly and us on tel:+44 7791 110001 or email@example.com. We can either arrange for the damaged wine to be collected and provide replacements or we can refund you for the value of the damage depending on your preference. Please ensure that you retain the original packaging and re-secure (where possible) damaged goods in that packaging for the courier to securely return them. All return courier charges are reimbursed to the customers’ account unless agreed otherwise.