DELIVERY INFORMATION
2 BOTTLES MINIMUM ORDER
FOR ORDERS OVER £100, NO DELIVERY CHARGE
FOR ORDERS UNDER £100, £15 WILL BE ADDED TO YOUR BILL
If you have any special delivery requirements, please call +44 7791 110001 +44 0333 335 6020
Or e-mail us at orders@trueterroir.co.uk
We process all orders Monday to Friday, 8am – 4pm.
LONDON · EDINBURGH · GLASGOW
| Order placed | Delivery day |
|---|---|
| Friday – Monday | Tuesday |
| Tuesday – Thursday | Friday |
REST OF THE UK (via DHL)
| Order placed | Delivery |
|---|---|
| Friday – Monday | Processed next business day · delivered within 48 hours |
| Tuesday – Thursday | Processed the following day · delivered within 48 hours |
NO DELIVERIES ON SATURDAY AND SUNDAY
For any issues, please contact us at +44 7791 110001 +44 0333 335 6020 or e-mail us at orders@trueterroir.co.uk
What happens if I am not there to accept the delivery?
If you can’t be home upon delivery, you don’t have to worry. You can either designate a safe place for the delivery in the “Special Delivery Instructions” section of the checkout (for example, leave at the back of the house or leave with a neighbour), or our courier will leave a card to contact them directly to rearrange delivery at a more convenient time. Please note that if you choose to have your order left with a neighbour or placed outside your premises and the goods have not been signed for, we are not liable for loss or damage.
What happens if any of my wines are damaged?
If you receive your order and some or all of the bottles are broken or damaged, please let us know as soon as you get the goods. If there is damage, please contact the driver directly and us at tel:+44 7791 110001 +44 0333 335 6020 or orders@trueterroir.co.uk. We can either arrange for the damaged wine to be collected and provide replacements, or we can refund you for the value of the damage, depending on your preference. Please make sure that you keep the original packaging and re-secure (where possible) damaged goods in that packaging so the courier can return them securely. All return courier charges are reimbursed to the customer’s account unless agreed otherwise.