TERMS AND CONDITIONS


Ordering

  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 25. By placing an order via our website, you confirm that you are at least 25 years of age. We reserve the right not to deliver if we are unsure of this.
  • If you are buying wine or beer as a gift, the person receiving the wine must be over 25 years of age.
  • Orders must be for a minimum value of £100.00. This can be either wine or beer or any mixture thereof.
  • We sell only in the UK. Delivery to other countries can be arranged, so please email us at orders@trueterroir.co.uk
  • We do not guarantee the availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to select a suitable replacement or another acceptable arrangement to complete your order. If the vintage listed is no longer available, we will substitute it for the next available vintage. Please state in the notes at checkout if you do not want a subsequent vintage, if you fail to state this in the notes we can still accept returns in accordance with our usual terms.
  • We reserve the right not to accept an order.

Prices

  • All prices are in Pounds Sterling and include UK Value Added Tax (VAT).
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally, an error may occur, and goods may be mispriced. If we discover a pricing error, we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Special offers & coupons

  • All special offers and discount coupons are redeemable only on the CaliciShop.uk website.
  • All terms and conditions on special offers or discount coupons apply, and you agree to be bound by them.
  • Special offers and discount coupons are non-transferable and may not be sold or auctioned.
  • Only one special offer or discount coupon can be used per order.

Delivery

  • Delivery charges are as stated in the delivery section on the CaliciShop.uk website.
  • We guarantee delivery within seven working days of your order. This does not apply to out-of-stock items. If a product is unavailable, we shall contact you and either arrange a new delivery date or agree on a suitable replacement.
  • Our own drivers will carry out deliveries inside the M25 motorway. Independent couriers will complete all other deliveries.
  • The courier will only attempt to deliver the product twice, after which the courier will leave a calling card with a number for you to contact them. You’ll need to make your own arrangements with them to find a suitable delivery time.
  • If we do not contact the courier within 21 days, the goods will be returned to us. We reserve the right to charge the cost of return delivery.
  • If you choose to leave your order with a neighbour or outside your premises, we are not liable for loss or damage.
  • We are not liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control, such as war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, or failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Returns & Cancellations

  • We aim to supply our wines in excellent condition; however, should any wine be faulty or damaged, we will provide a full refund or replacement. This does not affect your statutory rights. We may require faulty bottles to be returned to us.
  • You may cancel your order up until the time of dispatch.
  • To cancel your order, please contact us at orders@trueterroir.co.uk
  • Should you decide to cancel your order after receipt of the goods, all charges (excluding carriage charges) will be refunded to your card as soon as the goods are returned to us in a merchantable condition and in the original box where you received the goods. Carriage charges for returns are the customer’s responsibility.
  • Once the goods have been received and checked, all refunds will be issued within 14 days.
  • In case of bottle breakage upon delivery, you must notify True Terroir Ltd as soon as possible at orders@trueterroir.co.uk or call 0333 335 6020 and the courier who completed the delivery.
  • You may return the broken bottles or the entire case upon notification.
  • Returned goods should be sent in the original box in which you received your goods.
  • Upon receipt of the broken bottles, we shall either issue a refund for the value of your card or replace them free of charge, depending on your preference.
  • True Terroir Ltd.’s courier will arrange all returns due to breakage or cancellation of the order.
  • The returns and cancellations policies listed above do not affect your statutory rights.

Credit, debit and card charges

  • All card charges are processed via an independent payment processing provider with the highest encryption standards. We do not have access to customer card data.
  • We accept payment on our website through American Express, Visa, Visa Debit, MasterCard, Maestro, and other major debit cards.

Data

  • By providing your details to CaliciShop.uk on our website, you consent to Calici Ltd maintaining, recording, holding, and using the information you give True Terroir Ltd at the time of ordering to process your orders, improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the General Data Protection Regulation 2018.
  • All data held will not be passed on to any third party except for delivery purposes. Occasionally, CaliciShop.uk will e-mail you information about promotions, discounts, special offers, and other wine-related information. If you do not wish to receive this information, you may remove yourself by selecting the “unsubscribe” link at the bottom of our email communications.

General

  • All persons, individual and corporate, are prohibited from providing hypertext or other links to CaliciShop.UK website other than to our home page, from their own website or from a third party’s website without our prior written consent.
  • True Terroir Ltd may change or add to these terms and conditions for security, legal, or regulatory reasons. We won’t use this right to change the terms of any special offer that applies to you.
  • These Terms and Conditions shall be governed by and construed under the laws of England, and any disputes will be decided only by the English courts.
  • Any Loyalty Card account that has been inactive for 12 months will be deemed dormant, and any points balance will expire at this time. After this time, any points balance is non-transferable and non-redeemable. From February 2019, all Loyalty Points issued will automatically expire one year from the date of issue if unredeemed.
  • This website is operated by True Terroir Ltd, 7c West Road, N170QT. Registered in England: 09983805 Telephone: 0333 335 6020 Email: orders@trueterroir.co.uk